Loss runs are a critical component of commercial insurance underwriting and renewal workflows. Insurance carriers require loss run reports to evaluate a business’s historical claims activity before issuing quotes or renewing policies. Because loss runs must often be requested from multiple prior carriers, agencies need a structured process for collecting, tracking, and delivering these reports.
A standardized loss run processing SOP helps insurance agencies ensure that requests are submitted properly, follow-ups are handled consistently, and underwriting teams receive complete documentation. This procedure outlines the workflow used by insurance agencies and insurance BPO servicing teams when requesting and processing commercial insurance loss runs. Learn how organizations structure process documentation.
The purpose of this SOP is to standardize how commercial insurance loss run reports are requested, tracked, and delivered to underwriting teams. Loss run documentation is often required for new business submissions, renewal remarketing, and underwriting reviews. A structured process ensures that agencies obtain accurate reports from prior carriers without delays.
Following a consistent workflow helps agencies:
Standardizing the loss run workflow improves underwriting efficiency and reduces delays during quoting and renewal processes.
This procedure applies to all commercial lines policies that require loss run reports as part of underwriting review or renewal remarketing. Loss run reports may be required for coverages such as general liability, workers compensation, commercial auto, and other commercial insurance policies.
The workflow may be performed by account managers, operations staff, or insurance BPO teams depending on the agency’s operational structure. The SOP covers the process from receiving the request for loss runs through delivery of the reports to the underwriting or quoting team. Understand how organizations preserve operational knowledge through knowledge transfer.
Responsible for initiating the loss run request during new business submissions or renewal remarketing.
Responsible for requesting loss run reports from prior carriers and tracking responses.
Responsible for documenting requests and organizing received reports.
Responsible for providing historical loss run reports upon request.
A structured SOP helps agencies ensure that loss run reports are obtained efficiently and accurately. Learn how operational runbooks support incident response.
Insurance agencies often document loss run workflows as part of their operational SOP libraries. Instead of manually writing procedures, agencies can capture operational knowledge by recording walkthroughs explaining how loss run requests are processed.
AI-powered documentation systems analyze these walkthroughs and convert them into structured SOP documentation. ProcessDeck allows agencies and insurance BPO teams to generate SOP documentation automatically by converting operational walkthrough recordings into structured procedures. Explore how SOP automation helps teams generate procedures faster. See how walkthroughs can be converted into documentation automatically.
Record your loss run processing workflow walkthrough and generate a structured SOP automatically with ProcessDeck.